So, I kindly asked the cook at the omelet station if I could please have some tomatoes on my plate. That was okay because the omelets station had some. The cold item selection had the cream cheese, salmon and capers, but no sliced tomatoes. The first morning I wanted to create a lox bagel (smoked salmon with cream cheese, capers, tomatoes and onions on a toasted bagel). We dined at the breakfast buffet every morning for three days. The front desk was both mundane and inconsistent and really did set the tone of our stay because that is what our weekend was with Hyatt Regency Green Bay, mundane and inconsistent. Turns out if you were there for the wedding, you received free drink vouchers at their bar. Whereas, a groomsman and a fellow friend of ours, received free drink vouchers because another front desk agent asked why he was there. She did not ask us why we were there and really seemed to be in a rush. Unfortunately, the check-in service by the front desk agent was mundane – she was not very inviting at all. The check-in experience is your first impression of the hotel and really sets the tone of how your visit will be. So, what went terribly wrong? Though the breakfast buffet and restaurant serve beautiful food and the rooms were lovely, Hyatt Regency falls extremely low on their service standards. We were still thrilled to stay here and experience our first Hyatt property.* They informed us, that they were not able to commit to a collaboration and we completely understood – this review of their service does not reflect our communication with the hotel. *Full discloser: we asked for one complimentary room or a room upgrade and room service for one morning, so that we may provide our readers with more content and really “wow” them. With that said, they had advance knowledge of us and the wedding guests upon arrival to go not only match their standards, but go above and beyond them. We decided to inform them about our intentions of writing a post about our visit to add to our portfolio. Nevertheless, we informed the hotel that we were travel bloggers and work in a luxury hotel and were staying here for a wedding. Bringing in at least 20 people in 10 rooms is not a big number, especially for a hotel that is attached to a conference center. Hyatt Regency Green Bay, did not live up to their standards during our visit. Hyatt’s mission statement proclaims that, “every brand in the Hyatt portfolio is a unique interpretation of the foundational Hyatt purpose, delivering personalized care and unforgettable experiences in ways most relevant to each of the segments we serve. Because we’re only at our best when our guests are at theirs.”
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